Fitflops UK

Shipping and Handling

We usually ship out your packages within 2 business days after receiving the cleared payments. Most of the time, we ship out your packages same day or next business day. We ship your packages from our warehouse in Factory using DHL, EMS, ePacket and Post Air Mail services.

. All listed shipping times are only applicable to business days (which excludes weekends and major holidays).
. Order processing ends every day at 3:30PM USA time. All orders placed after that time will not be processed until the next business day (this includes same-day shipping).
. 3-7 days DHL,5-15 days EMS,5-15 days ePacket,15-26 days Post Air Mail.
. For US 48 State Saver shipping, it takes up to 7 business days to process your orders. Then it takes about 5-15 business days to deliver;
. Saturday Delivery is not applicable for Saturdays that fall on major holidays.

Due to weather conditions, some packages may be delayed, if your package is delayed due to "adverse weather conditions" Just Artifacts will not be held liable for the shipping charges. We are not able to control the winter weather conditions so please be aware of adverse conditions.

Return Policy

. Merchandise must be unused and returned within 30 days.
. The customers are responsible for return shipping and shipping cost is not refundable.
. For exchange, the customers are responsible for re-shipping fee.
. Returned items must be sent to the Return Address on the receipt or below address.
. For free shipping packages, we charge 15% restocking fee.
. Please mail your packages with tracking services.

Thank you for visiting our online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping.

Honest seller, 100% satisfaction, easy return policy, safe payment and fast shipping.

Q1. Is it safe to order online?
A: Our website is secured with the latest protective security. Please see our Privacy Policy for more information.

Q2. How to contact us?
A:We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
For any questions,We normally respond to all enquiries within 1 working day expect the holiday

Q3. Does it scram for your site?
A:We do not cheat any customers. We have engaged in online retail products for years. We hope do business with you for long terms and create a pleasant shopping experience so that you will get your friends about us. That you can be rest assured buy from us.

Q4. How long does shipping take?
A:It usually takes 7-9 days to receive your order. Sometimes the goods are delivered faster.

Q5. Which payment method do you support?
A:We accept Credit Card payment.

Q6. What is the process if I buy your product?
A: Please see the 5 steps.
1. When you want to buy the product you find, choose the appropriate quantities, sizes, etc. then add the items to your cart.
2. When you want to checkout, click the Checkout button on the shopping cart page.
3. Fill all of the required information on the shipping and billing pages.
4. Review your order before submitting, to verify all information is correct and to get your total order.
5. We will ship your Bags in 48 hours after your payment by Credit card.

Q7: How do I know if you have shipped my order?
A: After we shipped your order, we will send you a tracking number, and you can track online, which will show you where your order is.

Q8. Which shipping method do you use?
A:All international shipments are shipped via EMS express. Save more money now enjoying real brand new quality.

Q9. Can delivery address be different from the billing address?
A:When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!

Q10. When and how can I check on my order status?
A:Normally, when we deliver items, you will receive the tracking number via e-mail. And you can check it on line.

Q11. How can I make returns or exchanges?
A:We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us.

Q12. Can I exchange or cancel an order?
A: When we receive an order, we are generally unable to change or cancel it. The order is automatically processed as soon as you press "check out". You may contact us if you want to make a change. However, we cannot guarantee your order will be changed. For we just send the Bags after you ordered it in several hours. So, please contact us in this condition.


returns policy
If you are unhappy with your purchase for any reason, return it to us within 7 days of receipt for an immediate refund or exchange.
One order only provide once refund/exchange service.
Please ensure that merchandise tags, accessories, gifts and a variety of packaging integrity when returns.
If because of your personal causes made damage to the goods (such as washing, fatliquoring of leather, embroidery, long using, etc.) will do not accept to be returned.
Pictures and information for reference only, all products as per the material objects.
Items sold together as a promotional offer cannot be returned separately.
For exchanges, the items must be in unworn, unused condition and be within 7 days of receipt.
Please note that the customer is responsible for all return freight charges if applicable including duties and taxes.
We are not able to accept C.O.D. shipments.
For your protection, we suggest all returns be sent back to us through a traceable carrier.
Items under Promotions & Sales
Please note your entire purchase will be sent in ONE package under any promotion, sale and special offer. Your purchase is NOT eligible for exchange and refund unless it is defective, incorrect or a missing order.
Shipping Costs for Returns
For re-delivery on order exchanges and dissatisfaction with products, you will still be responsible for returning and re-delivery costs incurred. (This does not apply on defective, incorrect or missing orders.)
Product Recalls and Safety
If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.
If you think a product might be unsafe, please report this information to our Customer Service.


How to buy

1.Create an Account

NOTE:If you already have an account with us, please login at the login page.

2.Chose your like goods into shopping cart.

3.Proceed to checkout.

4.Check up your shipping information,make sure address correct.

5.Chose your shipping method,then continue.

6.Type your coupon code into the box next to Redemption Code. Your coupon will be applied to the total and reflected in your cart after you click continue.(optional)

7.Chose your payment.

8.Type special instructions or order comment.(optional)

Then continue.

9.Check up all of order information,if there is all right,then complete order.

10.If use offline payment,after Paid complete,please let us know your payment information.

Paypal:After the payment, plese tell us your paypal account and amount.

Western Union or Moneygram:After the payment, plese tell us your Firstname, Lastname, amount, currency and country.

Bank of China:After the payment, plese tell us your Firstname, Lastname, amount, currency and country.

If use online payment,you needn't tell us any additional information about order or payment.